Family Sync & Sync Error Report — Family Tree Maker Support

In Addition we will discuss about Family Sync & Sync Error Report in Family Tree Maker Software. Need Help Contact our Experts Live chat.

Family Sync instead of Tree Sync is a feature on FTM 2017 & 2019. It helps you to synchronize in a way that each Ancestry tree can now link to multiple FTM trees, so it is just no longer necessary to break an old link to download a tree to a second computer. Or a third.

If you have a laptop and a desktop, and you would like to take Family Tree Maker on the road with you, no problem. You can put your tree on both computers and synchronize them both to the same Ancestry tree.

Yes, at the same time. So, after your come back to your home, you will be just one sync away.

How to send a Sync Error Report for FTM 2017 and FTM 2019

Sending a Sync Error Report or Sync Error Log will help Mackiev to decide exactly what is causing the issue you are experiencing when using Family Sync.

The Family Sync Report dialog automates the sending of sync error reports, these reports get examine by Mackiev engineers for diagnostic purposes.

If you have repeat sync failures, make sure to send a sync error report using the instructions below, then visit Mackiev Chat Support to get further help.

How to generate and send a Sync Error Report for FTM 2017 or FTM 2019?

This article lays out three different ways to gather and send the sync error information.

  • Using the Family Sync Report dialog

Using the Family Sync Report dialog

The easiest way is to generate and send a Sync Error Report is by the Family Sync Report dialog. This creates a report and sends it to Mackiev Support team automatically.

You can access the dialog in two ways:

  1. If an error occurs comes while synchronizing, the Family Sync Reportdialog will open automatically. You just need to enter your name and email address and click the Send Sync Report

In the box, enter your name and email address, select a Time Range option, add a description of the problem, and then click the Send Sync Report button. If you are unsure of the period you should choose from the Time Range drop-down list, follow these recommendations:

  • Most Recent: If a sync error occurred during your current or most recent sync.

Gathering the Sync Reports Manually — Windows

If you cannot use the automated Family Sync Report described above for any reason, there is a workaround that will allow you to gather the sync information from your computer manually and send it to us.

These are the steps you can follow:

  • Press the Windows logo key + Esimultaneously on your keyboard to open File Exploreror Windows Explorer.
  • In the list of folders that appears, find the FTMfolder and double-click it to open it.

If any of the ZIP files exceeds 100 MB, upload all of them to a Dropbox, Google Drive, or OneDrive. Then send them the link in a reply to the email you received from them.

The below are instructions on how to share files:

  • Dropbox- click here to see the instructions for uploading files, and click here to see the instructions for sharing files.

Gathering the Sync Reports Manually — macOS

If you cannot use the automated Family Sync Report, you can gather the sync information from your computer manually and send it to them.

  1. Find Family Tree Maker 2017 or Family Tree Maker 2019 in the Applications

Follow the given steps:

If there are archive files, you will need to upload them one by one.

If any of the archive files exceeds 100 MB (megabytes), please upload all of them to Dropbox, Google Drive, or OneDrive. Then send the link in a reply to the email you received from Mackiev Chat.

Instructions on how to share files on the free hosting websites mentioned above, please follow these links:

Dropbox — click here to see the instructions for uploading files, and click here to see the instructions for sharing files.

Google Drive — click here to see the instructions for uploading files, and click here to see the instructions for sharing files.

OneDrive — click here to see the instructions for uploading files, and click here to see the instructions for sharing files.

Originally published at https://familytreemakersupport.com on March 30, 2021.

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